Contact Details

Customer Support

• I have forgotten my password
  
  
• Where is my package?
  
  
• Questions on Orders: Write an e-mail to service@supermass.com.
  
  
• Returns, Damaged or Wrong Packages: Write an e-mail to service@supermass.com.
  
  
• General Questions: Write an e-mail to service@supermass.com.
  
  
• Order By Phone:
  
  Call 0800 - MYSUPERMASS (0800 - 6978 7376 277) for free out of the German telephone network or (+49) - 3371 - 403288 and place your order by phone.
  
  
• Business Hours: Monday to Friday, 9:00 a.m. - 5:00 p.m.
  
  You call beyond our business hours? No problem! Leave us a voicemail. Don't forget to leave your customer no. (if any) and your name as well as your phone number or e-mail address.
  
  Send a fax: +49 - 3371 - 622649
  
  
• Having Problems with our Webseite?
  
  E-mail our technical support if you experience any problems and tell us about the issue or your suggestions. We always try to improve the quality of our web site to offer the best service to you and we're looking forward to any critics.

Postal Address:
Beelitzer Tor 5
14943 Luckenwalde
Germany

Cooperative Contact

You want to work with us? Contact us in case of advertisment, marketing campaigns or any other partnership and submit your offer.